Work Experience
Banquet Captain / F&B Supervisor, Valencia Hotel Group - The George & Cavalry Court;
Oct 2024 - present (36 hrs/wk)
Responsibilities:
- Coordinates banquet staff in production of a wide range of events (dinners, receptions, meetings) from set-up to tear down
- Implements Banquet Event Orders precisely and efficiently responds to client needs and requests
- Supports and manages on-site restaurant and bar often, ensuring excellent guest service and efficient operations
Bartender/Manager - Tipsy Turtle / Paddock Lane
March 2021 - May 2022, March 2024 - Oct 2024 (30 hrs/wk)
Responsibilities:
- Leads team of 10 in small extremely high volume bar to an output of up to 2500 drinks per night
- Consults with owner and upper management on improvements and how best to implement them
- Developed and instituted a comprehensive SOP framework that improved operational efficiency, employee morale, and reduced staff turnover.
Assistant Food & Beverage Manager - Le Meridien Houston - Davidson Hospitality
Oct 2022 - Sept 2023 (55+ hrs/wk)
Responsibilities:
- Ensured excellent guest service and satisfaction in Zutro Restaurant and Z on 23 Rooftop Bar
- Was assigned a variety of tasks including inventory, payroll, menu creation, POS management (designated property champion), and P&L
- Delivered amenities and coordinated with sales on events and activations for outlets
- Drove F&B revenue 20% above target in Q4 2022 through strategic cost management and innovative promotional strategies
- Represented outlets and F&B during leadership meetings and throughout the hotel
Bartender - Como Social Club; Westin Woodlands - Coraltree Hospitality
Aug 2022 - Mar 2023 (35 hrs/wk)
Responsibilities:
- Served beer, wine, and craft cocktails to a wide range of hotel guests, locals, and event attendees
- Implemented strategies that enhanced service efficiency and elevated guest experience ratings
- Recognized as the top-requested bartender for high-profile events, serving several dozen VIP guests multiple times a week with personalized service.
- Remained employed on an on-call basis as a result of positive performance and relationships
Lead Pool Bartender - Cool Water Cafe; Woodlands Resort - Coraltree Hospitality
Apr 2022 - Aug 2022 (35 hrs/wk)
Responsibilities:
- Built craft cocktails and served beer, wine, mixed drinks in consistent and competent manner
- Upheld a commendable level of service and guest engagement during peak Texas summer weather
- Exceeded management expectations in competency and service
Brayden Toulouse